About Us
Our Philosophy
The success of our business rests on one word — integrity. We want our clients to walk away from every interaction with Northern Comfort Systems 100% satisfied.
Your home is an important place. It’s where you relax, recharge, and entertain friends. It’s where you nurture yourself and your family. Your home is a reflection of your personality and style.
We treat every home we enter with the respect it deserves, considering every client’s unique needs and preferences so that we can provide custom solutions that work for you.
We also understand the value of a dollar. Part of providing solutions that really work for our clients is cost effectiveness.
Comprehensive estimates and no “hidden” service fees ensure you’ll always know how much a repair will cost before we start.
Our HVAC professionals are familiar with applicable tax credits and rebates to make sure you get the best value available.
We understand that furnaces don’t always break down during standard business hours. Our technicians are available 24/7 to provide emergency service at no extra charge.
To further ensure that our clients always get their money’s worth, we offer a one-year money-back guarantee.
Financing is available for those times when circumstances dictate a repair or replacement that just wasn’t in the budget.
Our HVAC & Plumbing Solutions Throughout Muncie
At Northern Comfort Systems, our NATE-certified technicians are here to make sure your home stays comfortable and efficient throughout the year with expert heating and cooling solutions. We understand that a well-designed HVAC system is essential to handle the challenging Midwestern weather.
We also offer comprehensive plumbing services for your standard water heaters, tankless, and water softeners. Our skilled team can handle everything from installation to repairs, ensuring your plumbing runs smoothly. So whether you’re in Muncie, Hartford City, or New Castle, IN, trust Northern Comfort Systems to take care of all your HVAC and plumbing needs.
Our People and Our Service
A company is only as good as the people it hires. Every member of the Northern Comfort Systems team is committed to outstanding customer service and high technical proficiency. We believe that customer service starts at the very top of any organization and actively work to maintain a corporate culture of excellence and respect. Through NATE (North American Technical Excellence) certification, we ensure that our technicians are the best in the business. They have proven themselves to have the expertise needed to solve complex HVAC problems in a cost-effective and efficient manner.
Not only will our home comfort systems work, they’ll work well — regardless of the weather. We’ve talked to too many clients who live with poorly designed HVAC systems that couldn’t keep up with cold Midwestern winters and hot, humid summers. That’s why any Northern system is guaranteed to maintain a given temperature range year-round. Seasons change, but with Northern Comfort Systems the climate of your home can remain constant and comfortable.
Our well-trained, trustworthy technicians can be easily identified as Northern employees through a picture ID. We also respect homeowner’s property by wearing shoe protection and using drop cloths, as needed. For more than a decade, residents of the Muncie metropolitan area have trusted Northern Comfort Systems to provide reliable, affordable, and uncompromising HVAC service.
Our Reputation
Listening to our clients’ comments and suggestions is an important part of developing and maintaining the solid relationships that allow our business to thrive. By basing our success on those relationships, we’ve developed an outstanding reputation for customer satisfaction. Fewer than 5% of all businesses on Angi are eligible for the Super Service Award; Northern has maintained this superior service rating for eight years.
Ask your neighbors, read a few of our customer testimonials, or check out our reviews on Angi — then put us to the test. Northern Comfort Systems has brought a comfortable climate and efficient operation to thousands of homes throughout the Muncie area. Why not contact us today and give us the opportunity to make you one of our many satisfied clients?